TERMS AND CONDITIONS
The following terms and conditions (the “Terms and Conditions”) govern the Shell Go+ Loyalty Programme (the “Loyalty Programme”) and the use of the Shell Go+ digital application (the “App”).
Please read the Terms and Conditions carefully before registering your membership via the Shell Website or by using the App.
If you do not agree to the Terms and Conditions of use, you will not have access to the Loyalty Programme and you are requested to refrain from accessing or using the App or Membership Card.
“Car Wash” means a car wash (subject to availability) at a Participating Site;
“Customer Services” means the Loyalty Programme customer services team, which can be contacted by emailing firstname.lastname@example.org or by calling 0800 731 8888 from Monday to Friday between 8am and 5pm;
“Fuel” means Shell Maingrade fuels and Shell V-Power fuels, subject to availability at Participating Sites;
“Hot Drink” means a medium (or equivalent) sized coffee, tea or hot chocolate product (depending on availability) from the coffee concession operating at the Participating Site where a Reward is being redeemed;
“Membership Card” means the Loyalty Programme membership card;
“Operator“ means Wunderman, a division of Young & Rubicam Group Limited a corporation incorporated in England and Wales, (registered company number: 01331847), whose registered office is at Greater London House, Hampstead Road, London , NW1 7QP
“Participating Site“ means a Shell service station at which the Member Benefits and Rewards of the Loyalty Programme may be redeemed. A full list of participating sites is available at (please note that this list is subject to change and may be amended at Shell’s sole and absolute discretion) together, the “Participating Sites”;
“Promoter” or “Shell” means Shell U.K. Oil Products Limited (as agent for Shell U.K. Limited), registered in the United Kingdom with company number 03625633 with registered address at Shell Centre, London, SE1 7NA;
“Qualifying Purchase” means a purchase made by a member, using the App or the Membership Card, of either: (i) an amount of fuel that is equal to or exceeding £10 at a Participating Site; or (ii) a purchase of any other product available for sale at a Participating Site excluding Fuel, lottery tickets, spirits, tobacco, phone cards and any other age-restricted products, for an amount that is equal to or exceeding £2.
Independent purchases made at the same or a different Participating Site within 10 minutes of each other will be clustered together and treated as a single purchase, provided that each independent purchase is a Qualifying Purchase;
“Soft Drink” means a soft drink from a range to be determined by Shell; and
“Website” means .
BECOMING A SHELL GO+ MEMBER
CANCELLING A SHELL GO+ MEMBERSHIP
ii. Conditional rewards (“Conditional Reward”) are ‘buy X get X free on a future purchase’ offers that are issued to members upon a Qualifying Purchase. A Conditional Reward may include: (i) a Hot Drink; (ii) a Soft Drink; and/or (iii) any other product(s) that Shell, at its absolute discretion, may determine.
iii. Surprise rewards (“Surprise Rewards”) are issued to members from time to time and may be exchanged for an item within the category of item specified on the offer (which can be viewed though the App and/or the Website). The Surprise Reward may include: (i) a Hot Drink; (ii) a selected Deli2go item; (ii) a selected confectionary item; (iii) a Car Wash service, and/or (v) any other product(s) that Shell, at its absolute discretion, may determine. Surprise Rewards will be issued to a member on the basis of Qualifying Purchases made by the member and any purchasing history of the member.
iv. Bonus rewards (“Bonus Rewards”) are extra discounts applied to the Member Benefits, available from time to time and to be determined at Shell’s absolute discretion. These may include members being issued a discount on: (i) a Hot Drink; (ii) a Deli2go product; (iii) a Car Wash service; (iv) Shell Helix engine oils; and/or (v) any product(s) that Shell, at its absolute discretion, may determine.
v. Boost rewards (“Boost Rewards”) are additional Qualifying Purchase points which may be issued by Shell, at its sole and absolute discretion, on every 10th purchase of Fuel at a Participating Site and which accelerate the awarding of the Fuel Rewards.
vi. Partner rewards (“Partner Rewards”) Shell Go+ members are eligible to receive rewards from selected partners. These rewards will have specific T&Cs which will be made available and should be consulted when the member becomes eligible.
LOST/STOLEN MEMBERSHIP CARDS
If a Membership Card is lost or stolen the member should contact Customer Services and report it lost or stolen, in order for it to be cancelled. A replacement Membership Card will then be issued to that member and sent to the address registered to that member’s Loyalty Programme account within 14 days, or so soon thereafter as is reasonably possible. If the new Membership Card does not arrive within 14 days, the member should contact Customer Services who will deactivate the last request and issue that member with a new Membership Card.
Each of the Clauses or sub-clauses of these Terms and Conditions of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Clauses or sub-clauses will remain in full force and effect.